Defender Self Storage FAQ

Lorain, OH · Penn Hills, PA

When searching for the answers to self storage FAQ, look no further than the professionals at Defender Self Storage. We are here to make your storage experience easy, from renting and moving in to checking out. Our expert resources are helpful for self storage newbies and experienced renters alike. Find the answers to your self storage FAQ below!

storage units in Lorain OH

How can I figure out what storage unit size I need?

Start with our online storage calculator. You can enter the number and size of the items you are looking to store, and the calculator will suggest the storage unit size that will best handle that load. Our storage professionals can also recommend a size for you over the phone, in person, or over email.

Is rental protection required?

Yes, Defender Self Storage requires rental protection, whether you purchase it through us or have your own. When you are renting your storage, you will have the opportunity to purchase a plan or provide proof of your own rental protection. Defender Self Storage offers multiple protection plan, and our storage experts are happy to help you determine the best one for your situation.

Can I rent storage short-term?

We offer month-by-month leasing, so you are able to rent storage short-term or long-term as you need. Our indoor storage units are versatile enough to be your seasonal storage or an ongoing extension of your home or office space.

How do I pay my bill online?

There is a button at the top of the Defender Self Storage website that says “Pay Bill,” which will take you to a login page. Enter your email and password, and click on the storage unit in your account to handle its due bill. Additionally, you can prepay for upcoming bills.

What discounts does Defender Self Storage offer?

Any tenant can refer a friend, and both you and your friend receive $50 off your next storage rental. Customers ages 65+ can receive our Senior Discount of 5% off monthly. And active duty military members can receive 10% off monthly—thank you for your service! Read more on our storage discount page today.

Do you offer locks for storage units?

Defender Self Storage has two offices—in Lorain, OH, and Penn Hills, PA—that sell storage supplies. Stop in to stock up on locks for your storage units, boxes to pack up, and bubble wrap to secure your breakables. See what other packing supplies we offer!

How do I reach someone from Defender Self Storage after hours?

Call the office number of the specific Defender Self Storage facility close to you and press “1” to speak with a live representative.

Do you offer movers?

No, we do not offer movers. You can check the Neighborhood Friends at the bottom of each storage facility’s rental page to find trusted movers and other businesses in the area.

Do you offer truck rentals?

No, we do not offer truck rentals, but you can check the Neighborhood Friends at the bottom of each storage facility’s rental page for local truck rental businesses.

Do you have storage auctions?

Yes, auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are part of it. Defender Self Storage’s storage auctions are held on

Can I live in a storage unit?

No. Living or sleeping in a storage unit is illegal, unsafe, and prohibited at Defender Self Storage.

When I rent online, can I access my storage unit right away?

Yes, we make our online storage rentals an easy process, so you can access your storage unit as soon as you complete your rental. Once you have entered all your information, confirmed your payment, and received your confirmation email with keypad access to the storage facility, you are free to move into your storage space.

Can I access my storage unit at any time?

Our gate hours are from 6 AM – 10 PM.

Did we answer your self storage FAQ?

We understand that a lot of questions will come up as you begin the self storage rental process. Know that Defender Self Storage professionals are here to assist you every step of the way. Call or stop by the office closest to you for support and answers!

Defender Self Storage in Lorain, OH & Penn Hills, PA

Now that we have hopefully handled all your self storage FAQ, it is time to find the storage space for you nearby! Defender Self Storage has two locations that provide indoor storage of all sizes: Lorain, OH, and Penn Hills, PA. Our indoor storage units create a secure environment for belongings being stored through changing seasons—especially in Ohio and Pennsylvania towns that experience the lake effect from Lake Erie in the winter. Talk to our storage experts to find the right storage unit size and features to protect your items!

Storage Units & Office Space in Lorain

Defender Self Storage in Lorain is not only a valuable resource for self storage, but we also offer office space available for rent. Find a place of your own to conduct business and hold local meetings. Let us handle all your commercial storage needs. Defender Self Storage can be your main location to store inventory and supplies and present a professional space to your clients. Contact us to set up your space in Lorain.

Storage Units in Penn Hills

In Penn Hills, Defender Self Storage has some of the top-rated storage space in the area. All our storage units are temperature-controlled to protect your belongings against fluctuating weather and moisture that can form because of it. We are located east of downtown Pittsburgh, close to Monroeville Convention and Events Center. See how we can support your Pittsburgh home or business.

Are you ready to set yourself up with nearby storage space? When you rent with Defender Self Storage online, you will be moved into your new space in no time. Rent or reserve your storage unit online today!

Lorain, OH · Penn Hills, PA